How Much Am I Supposed to Tip on Instacart?

We asked a real Instacart Shopper how much you're supposed to tip on Instacart. So before you leave nothing, learn the truth about Instacart tipping.

Need a tipping guide to figure out how much to tip Instacart delivery drivers? Or do they even get tipped?

The on-demand gig economy makes life easier — you can get groceries delivered in under an hour.

Instacart makes this possible and they conveniently offer their own referral codes for major savings.

What’s not to love?

Even tipping is made more convenient… no more fumbling around in your wallet for cash while the delivery driver is awkwardly staring at you.

But wait, do you even tip people on Instacart?

We’re about to find out.

⚠️ Reader Tip: Don’t miss the comment sections for this Instacart tips article.

We have hundreds of readers that commented on how much they believe Instacart drivers should get tipped (and hilarious/entertaining anecdotal stories).

What Do Instacart Shoppers Do?

instacart referral codes

Demand for grocery delivery services like Amazon Fresh or Instacart has skyrocketed as people stayed home during the pandemic.

Those workers who pick and deliver those grocery items to customers’ homes are Instacart Shoppers.

Instacart shoppers make extra cash delivering groceries to people like you and me.

They get grocery orders and go shopping at local grocery stores and deliver those items to customers’ homes.

Much like other grocery delivery services, they work flexible hours and all the orders come through the Instacart shopping app.

So should you tip Instacart Shoppers?

Yes, continue ready to see how much.

Do You Tip People on Instacart?

According to the Instacart help center, Instacart Shoppers appreciate tips as a way of recognizing excellent service and 100% of your tip goes directly to the shopper delivering your order.

By default, a 5% tip is suggested at checkout, with a minimum suggestion of $2 per individual store delivery.

Interested read: Do You Tip More for Uber Eats or Postmates?

Can Instacart Shoppers See the Tip?

As of 2022, before accepting a “batch” — Instacart Shoppers can see the items requested, store location, the payment Instacart is offering for the order, and the tip being offered.

However, Instacart allows customers to alter their tip up to 24 hours after receiving the order.

If a customer alters the tip they are required to leave feedback and the company claims that any customer who continuously (and egregiously) alters tips will have their account deactivated.

The current way Instacart tips are handled was recently changed following the announcement of a congressional inquiry into the practice of tip-baiting where customers will promise big tips to only remove the tips after the order is dropped off.

instart tipping
Photo of Instacart tip-baiting. Tip-baiting is a practice that happens when a customer promises large tips for their grocery shoppers, and then after the delivery changes the tip to a lesser amount or down to zero. Big tips entice shoppers to fulfill orders and be more efficient when shopping.

Tip baiting is an issue because Instacart Shoppers rely on those tips — very similar to when you’re tipping the pizza delivery guy.

Do you want to know how much Instacart workers really make?

How Much are Instacart Drivers Paid?

According to user-reported data on Glassdoor.com, full-service Instacart Shoppers, make between $7 and $20 per hour, with $11 per hour being the average.

There is some debate whether it is worth it for drivers.

At present, there is no “hourly guarantee” like on-demand ridesharing and other delivery app jobs offer.

So what does this mean for you?

What is Instacart Tipping Etiquette?

Well, we would have to learn from the shoppers themselves, right?

We asked a real Instacart Shopper how much you’re supposed to tip on Instacart. So before you leave nothing, learn the truth about Instacart tipping.

According to Alex McDaniel, an Instacart Shopper/Driver, he says:

I’ve been a shopper and driver in Florida since summer 2016. I wanted to clear things up — we are not paid hourly, we receive no help from Instacart for gas or tolls or parking. About half of our income comes from tips.

– Alex McDaniel, Instacart Shopper since 2016

The Bottom Line on Instacart Tips

While tipping isn’t technically required — if you received good service then you should definitely pay it forward.

There are fewer resources for gig workers, as they are categorized as independent contractors that don’t receive benefits.

In fact, Instacart Shoppers are paid much less than restaurant servers so tips are greatly appreciated by them.

So how much should you tip on Instacart?

Instacart recommends a 5% tip which is less than the 15% to 20% recommended tip in the restaurant industry. So if you paid $75 for your groceries, you should at least, leave the Instacart shopper a tip of $3.75. Leaving at least a 5% tip is considered good Instacart tipping etiquette. Your Instacart Shopper will see your tip before accepting the order and you have up to 24 hours after the order is delivered to alter your tip.

Instacart Tipping FAQs

Do you tip people on Instacart?

According to the Instacart help center, Instacart shoppers appreciate tips as a way of recognizing excellent service and 100% of your tip goes directly to the shopper delivering your order.

Can Instacart Shoppers see the tip?

Before accepting a “batch” — Instacart Shoppers can see the items requested, store location, the payment Instacart is offering for the order, and the tip being offered.

How much are Instacart Drivers paid?

According to user-reported data on Glassdoor.com, full-service Instacart shoppers, make between $7 and $20 per hour, with $11 per hour being the average.

How much should you tip on Instacart?

Instacart recommends a 5% tip which is less than the 15% to 20% recommended tip in the restaurant industry. So if you paid $75 for your groceries, you should at least, leave the Instacart Shopper a tip of $3.75.

Leaving at least a 5% tip is considered good Instacart tipping etiquette. Your Instacart Shopper will see your tip before accepting the order and you have up to 24 hours after the order is delivered to alter your tip.

Do Instacart tips go to the driver or shopper?

Instacart tips go to the driver who is also the Shopper. These workers are Full-Service shoppers that shop for the groceries and deliver them to you.

👇 Keep scrolling to read user comments to see what real people are actually tipping Instacart drivers. 👇

Brian Meiggs
Brian Meiggs
Brian is the founder of Gigs Done Right and has tried every side hustle under the sun. He teaches people just like you how to make money in the gig economy and has been featured in Yahoo! Finance, NASDAQ, Discover and more. He normally shares the latest news, videos, and topics for gig workers so they can earn more money in the gig economy.

325 COMMENTS

Subscribe
Notify of
guest
325 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
James Fitz
James Fitz

Now instacart shoppers can see everything before they accept the batch. We see everything that is being ordered, the amount Instacart is paying and the amount that is being tipped. We see map view that shows the store and delivery route.
I often don’t even consider accepting batches that have little or no tip.
Also, the customer should be aware that if you place even a small order, the shopper needs to drive to the store, pick your order, wait in the checkout line, often bag the groceries ourselves, and deliver the items to you. In some cases, the stores are 20-30 miles away from the delivery location. So consider that when you’re just getting a few items.
I’m not complaining because I would say that the majority of the customers are aware of these factors and tip fairly, if not generously. However, some customers seem oblivious to these factors.

Riley
Riley
Reply to  James Fitz

In a restaurant, the customer decides the tip amount based on the service they received AFTER they’ve received it, not before. As a regular Instacart customer I use the same logic. I remove the tip when placing the order and adjust after receiving my groceries based on the service.
You’re telling me that you don’t consider accepting batches that have little (the app defaults to $2) or no tip. Why? The only service that you’ve provided up to that point is looking at your app. You should get paid for this? I would ask you to consider that….

John Fitz
John Fitz
Reply to  Riley

I completely see it from your POV, but over the last 3 years of doing this a very small amount of customers have adjusted or added the tip afterward. From my recollection, I can say it has happened maybe 10-15 times over 3 years. I do 20-30 orders a week. I have a 5.0 customer rating, so it is not for lack of service I provide. Imagine knowing that 95% of the time that no matter how good your service is the tip won’t be adjusted.
I guess you can say I am jaded from my experience. You sound like you are one of the exceptions to most InstaCart customers. I think it all goes back to a lot of Instacart customers not being aware that the person delivering their food also shopped for it and had to use their personal vehicle to drive to the store and then to drop it off. Also, if the store you’ve selected to shop from is simply out of some of the items you selected, the shopper has no control over that. In other words, you shouldn’t necessarily hold it against the person delivering your food when considering how good the service was.

The comparison to a restaurant waitress or waiter is flawed in this case because tipping etiquette for that service is well known by the majority of people. Whereas, this type of service is fairly new in comparison. There is also a level of anonymity because often times the shopper never even interacts with the customer.

Mark J Sanders
Mark J Sanders
Reply to  John Fitz

You are so true! The other gentleman‘s comments or comparing apples to oranges. The service provided by Instacart Shoppers is one of delivery and selection of items already chosen by the shoppers. Unlike a waiter or waitress that interact with customers throughout the entire order very easily and almost always should be service related tips Instacart giving the option to tip upfront is making the customer aware that everything they have to do before they even receive the groceries needs to be considered. I always appreciate those that tip Above the minimum and they get extra service I provide information on the way to the store how to contact me, provide information while I’m at the store if items are unavailable. And I let him know once I’ve checked out and I’m in route to the residence to drop off their order. I always think them make sure they know where the receipt is if I didn’t hand it to them personally offer to help them take their bags anywhere they like and all those services I give before and after the order are not adjustable on the app Regarding tips

Chris
Chris
Reply to  Mark J Sanders

Most Instacart workers are not just delivery. We drive to the store for you. We carefully select the best items for you. We go thru checkout for you. We load the groceries for you. We drive to your home. We unload and drop off for you. Then we gave the drive back. And you think a restaurant server does more for you??

Fran F.
Fran F.
Reply to  Chris

What I think? I think that Instacart should pay you a decent hourly wage, and pass on the cost (more or less pro-rated) to its customers. That business of forcing the customer to decide how much you should get paid is, in my opinion, revolting. I also think that all tipping should be abolished; it is turning into a form of
begging/extorsion that I find extremely distasteful. If Instacart cannot pay its employees, perhaps it should close its business.

Tj Jenkins
Tj Jenkins
Reply to  Fran F.

Yeah In a perfect world but you are the person asking for a favor so yes these corporations are corrupt and keep all the profits and the drivers just trying to pay their bills during a time when inflation is making it difficult to feed their children. So, if you think it’s revolting or not the fact is instacart Barely pays anything so if you don’t want to tip go to the store yourself because the best shoppers won’t pick up your order. I’m a 100% disabled veteran and my husband is active duty and because of inflation I have to do instacart to pay the bills because I have boughts of time where I can’t walk for weeks due to a broken back, so a “real job” isn’t possible. Maybe consider that the people doing you a favor are human being and it seems to me the person that is asking them to shop for them should pay them. Does a corporation pay someone to clean your house or walk your dog? If you want a service you pay for it because we should all be treating eachother like we think they a worth something otherwise go to the store yourself you’ll save a lot off the instacart fees that they keep btw

Carla
Carla
Reply to  John Fitz

I actually pay the bulk of the tip in CASH to the driver upon delivery. I do the same with wait staff. First, I want to be sure the service is good. Second, I want to be sure they get it and last, it’s CASH….and CASH IS KING. Now that I’m reading the comments from the Shopper’s perspective, I will adjust to include in my order. Thanks for the insight!

Carla's Boyfriend
Carla's Boyfriend
Reply to  Carla

This is stupid. Who tips the UPS or mailman for their Amazon packages. We live in an era of instant gratification of free delivery. I don’t even tip the Pizzahut person anymore due to inflation.

If $11 is average they should be grateful. Over 20 states after 20 years still have a minimum wage of $7. And that $7 equates to $4 of 1996 money.

With Covid Relief funds still a hot topic, I look over at conman Senator Mitch McConnell’s state of Kentucky. They have 1 million residents on Disability of a population of 4 million. That foodstamp allowance they get won’t stretch far when it says Disability is $800 a month. Wtf does Gen Z think they are expecting a $10 or $20 tip for groceries.

Lena
Lena

You are comparing Instacart shoppers who average $11 an hour to UPS, Amazon, and Mail delivery shoppers who average pay is $18-25 an hour. Do you know that UPS, Amazon, and US mail drivers do not pay for their own gas? But Instacart shoppers do. Your comparison does not make any sense. There is absolutely no comparison.

Cathleen Kelly
Cathleen Kelly

That’s a lot of words for “I’m too lazy to go out myself, and too entitled to pay the person that does it for me”

Fran F.
Fran F.
Reply to  Cathleen Kelly

How about: “I am getting too old to drive; fortunately, I can have groceries delivered to my doorstep.” Does that mean that I should tip 20% for the convenience? I do not think so, and that is why I order groceries only when the total bill reaches $80-100 (because, then, it makes sense to tip $10).

Mary quitcontrary
Mary quitcontrary
Reply to  Fran F.

Why do you feel entitled to not pay for a luxury service just because your old? This isn’t a charity and we’re not volunteers. Instacart pays us next to nothing so the only way it even makes it worth our time is when you tip 20% or more. Why do you think it’s OK to go to a restaurant and tip a server to walk from a kitchen to your table and not think it’s appropriate to tip a personal shopper delivering your food 20% or higher when they have to drive across town to bring you your stuff? we’re not your servants and don’t owe you anything. Don’t you have family or kids that can deliver your groceries for free for you? Cuz that’s pretty much what you’re saying is you want someone to go shop for you for free and then deliver everything taking the liability on themselves if any accidents as well as gas and ware and tear on our car. $10 for a $100 order is actually decent compared to what I see people tip around here. It’s not sufficient though to be the standard. You give a tip like that to someone who doesn’t do a good job but gets your groceries to you at some point, probably not on time but not for good service and communication throughout the shopping. Experience. Say you live 10 miles away and you have 20 items at $100. Those twenty items take us anywhere from 20 minutes to 45 minutes to find if we need to seek help from an associate. 10 miles can take anywhere from 11 minutes to reach you to 20 depending on speed limits and road construction. Say you live 15 minutes away but not by any stores we’re a shopper can take an order on the way back so they have to return to their original location. So this is an entire hour of delivery and Instacart would only be paying us around $6 for the order plus your $10 tip is $16. Now minus gas costs and depreciation on your vehicle $4+$1= $5 so now it’s $16-5= $11/ hour for doing all that work. A whole $11 is not much when I make 30-60/hr elsewhere and don’t have to shop for anyone. I think the reason that people don’t tip well is because they don’t have to even see us if they don’t want to. If they had to look us in the eyes on every order I doubt they would ever not tip someone. I even took a no tip order thinking if I gave them great service they would change it and I did. Actually lost money on that order and they never tipped me. It’s shows lack of appreciation for our service and if you keep getting the same driver then you might just one day get what you pay for. Poor service with low tip. I do care about elderly people but hearing you say that you expect special treatment because your elderly makes me angry. I hate entitlement and I thought it was just the new generation but it is clear they had to learn it from somewhere. Shame on you for expecting this from strangers.

Bella

Let’s start with I’m not Gen Z and I’m 67 years old. Bottom line u are paying for a premium service and I always tip. I get so tired of people complaining about having no money, I’m on disability, I can’t drive. Let me explain something to u people I’m the old fart that delivers those 70 lb pkgs to you while u watch me, I’m the one who sorts all those Amazon pkgs u order while u cry about no money and if u can’t drive pay Uber $20 to get to the grocery store. I use Instacart cause I’m dead tired when I get home and that’s why they are worth every dime.

Sue L
Sue L

The best tippers are people who also work for tips for a living. It is so low class to stiff someone who provides a service! Usually the ones who stiff are either rich or never work hard in their lives and are clueless!

Carol A Chiarello
Carol A Chiarello

Do your own shopping. If your time is worth nothing, then tip nothing. Hopefully no one will take your order. You are cheap and self-entitled. You want to turn shoppers into slaves making less than minimum wage while the cost of gas destroys that pay. Get your lazy ass off the couch and shop for yourself.

Anonymous
Anonymous
Reply to  Carla

Unfortunately, I and many other 5-star shoppers won’t even glance at your low-tip or no-tip orders so the service you most likely will be receiving is coming from less-than-5-star shoppers.

Anonymous
Anonymous
Reply to  Carla

carla’s bf…11.00 doesn’t factor in wear and tear or tolls…that 11.00 doesn’t take out for taxes and self employment tax. Seriously? Think of it as a bid for someone to do what you don’t want to. A server at a restaurant just brings you a plate and a drink on their feet. We go to the store with our cars using our gas, go shop in the store when people are sick everywhere try to contact most people if stores are out of stock etc etc with most the time no response, bag the items, load them into our car, once again drive that car (I guess they run on water now?) then unload them to your door…and that isn’t worth something? Would you do all that for 11.00? Because it takes about an hour a batch…obviously you wouldn’t or you would be going to get your groceries yourself!

Tj Jenkins
Tj Jenkins
Reply to  Carla

I prefer actually prefer cash, but you could always add a tip and replace it with cash so someone picks up your order.

Christina Zehner
Christina Zehner
Reply to  Riley

I’ll answer,although I’m not the original responder, because I’ve been an instacart shopper for 2 years and NEVER take a job that doesn’t include a tip. The reason is, not one time has someone added a tip after the order was placed. I’ve had unreasonable customers delete my entire tip because the store didn’t have “all 12” of their 2-liters of coke, but I’ve never had someone add one after. I occasionally had people give cash at the door, but again, that’s not the norm. No tip=no thanks in my book.

Jay
Jay

I just shopped instacart the first time today and there was a 5% tip in the order automatically which seemed small to me but I didn’t know I could raise it before the order was completed. I tripled it when the evaluation form came and frankly am sorry I didn’t quadruple it and I will tip 20% next time. Valuable work and people should get paid decently.

Jill
Jill
Reply to  Jay

Something to consider with that 5% tip is this, too. When you order, say a $25 bottle of nice shampoo and it’s not in stock? I went and looked for it. I made alternate suggestions to you. I spent the same time, sometimes more, than if it had been there. And my pay goes down as that 5% tip is off the total. At the same time, if you add a ton of items and I have to work extra hard for you to accommodate our joint search, yes, your tip goes up, but the IC payment doesn’t.

There is no “win” here for the shopper to communicate well with the guest.

If you get a great shopper, tip them well! If you don’t, leave it at that 5% as that’s what they valued your shop at. Only then is there a “win” for the good shoppers.

Anonymous
Anonymous

I feel like my shopper always picks a higher priced item to increase there tip how do I know if the item is out of stock

TurtleyT
TurtleyT
Reply to  Anonymous

I’ve felt like this was happening to me as well the first few times I used IC. I always checked the 20% amount and seemed like several items were replaced (with my approval) for slightly more expensive items. Now, I check the other amount Box and start with 25% of my total. This way, it’s a flat dollar amount and won’t increase or decrease based on the final prices charged. It may be coincidence but since doing it this way, I’ve only had my items replaced twice and I order from IC at least twice a week. By the way, I have never decreased a tip but several times increased it after the delivery. Plus, I always get my deliveries in under an hour. Win win!

Cx
Cx
Reply to  Anonymous

No one shopping for your groceries is thinking of ways to raise the tip, because it doesnt raise if an item is replaced at a higher cost. It suggests you raise it, but doesn’t automatically. If you are a decent person you are not looking for ways to rip off the customer because said customer has 24 hours to make tip alterations. The customer is in control of their own money not the shopper so this idea is ridiculous. Quit looking for ways to rip people off and tip 10% minimum

Anonymous
Anonymous
Reply to  Anonymous

Ask for pictures of the shelf. You’ll see the empty space and be able to see items that you might like to replace it with.

L Frisa
L Frisa
Reply to  Anonymous

I have shoppers that take pictures of the empty spaces , which I appreciate, so I can pick a substitute item. Then I’ve had shoppers say my two pack of steaks are out of stock and when I approved a replacement it was a four pack which did raise the tip to $36 from $24 as I usually tip 20 percent. That to me was a common sense issue-ask the butcher to split a four pack don’t pad the order! I adjusted the tip to $26.

Cathleen Kelly
Cathleen Kelly
Reply to  Anonymous

If you go yourself, you’ll know if it’s in stock

Fran F.
Fran F.
Reply to  Anonymous

Good point. I recently placed an order for over $100; it was reduced to below $80 because two items (I wanted two of each) were ‘out of stock’. However, on the store internet site, both items were marked ‘in stock’. I had adjusted the tip to $12, left in an envelope stuck to the door (because I am getting hard of hearing); the shopper took the tip and let me find out that some items were not there. Fortunately Target has them, and will deliver/ship for free if the order exceeds $35.

Tj Jenkins
Tj Jenkins
Reply to  Fran F.

The stores do not keep this information up to date or communicate with instacarts platform. Yes it’s frustrating that so
Many things are out of stock that the store says are not but things being out of stock cause more work for the shopper. I have to hunt down an employee (who does not want to help) just so they can say it’s
Out of stock and refuse to Check the back. I then do this twice more to be sure because lots of people seem not to want to help I then have to ask the customer if they want a replacement and send pics often wait a really long time for a response or no response at all so I pick the best substitution marking sure it’s close to price and quality or refund it if nothing fits only to have them ask
Me to get something while I’m half checked out so I put everything back in the cart and get the item and start over and all this for a $2 tip. $400 order so the measly 5% was deemed to good for me. However I still treat you like I treat myself picking the best of everything. Going through every pack of strawberries because you know how bad those are at the grocery store. Knocking on every watermelon because they don’t ripen off the vine and I wouldn’t want an underripe melon. I once had a person get 20 cases of water from Costco came to
Me as 1 item. Barely fit in my car and my car was dragging for the 25 minute drive for $5. People are cheap and I don’t get it because I would never consider asking someone to go out of their way for me and not pay them for their time.

Mellissa
Mellissa
Reply to  Riley

Why? That’s easy: when the tip is $0.00 in the app customers rarely, never happened to me, tip after delivery. Often the ones who claim to tip in cash never do. I have had a small percentage (15 shops out of 600) give some cash on top of tipping in the app and almost 95% tip the minimum. If I am going to the store to look for 35 items for you and bring home 75 units then I should get $20 at least. I have touched every item in the order 5 times (5x!) to get all of it to your house. That’s a lot of work on a $420 order (for example – average is about $175). I’ve had people remove a tip from the order yet give me a glowing review and five stars. Boooo! Yes, it’s made me bitter because I shop for my customers like I am shopping for my family: if I wouldn’t bring it home for them, then I am not going to bring it to you. I think that people follow IC’s lead and are fine with that. The only problem with that? 5% of far to low and doesn’t even cover the gas and insurance in my car.

Carla
Carla
Reply to  Mellissa

I agree. As a customer, I’m appalled by what I’m reading. Why are people so CHEAP? Having been a waitress while I was in school, I really appreciate how important tips are so I’m much more sensitive to it. I think that Instacart should up the 5% to at the very least 10% in light of the facts.

AlexR
AlexR
Reply to  Carla

Some people are indeed cheap, when they can afford to tip generously but don’t. Then there are those trying to leverage the safety or convenience (relief?) of delivery while on a tight budget. Like lower income families or seniors who can’t make it to the store but can’t regularly pay a 15-20% tip on top of the rising cost of living. It’s tough to say what the breakdown might be, but I still think Instacart needs to set the default to 10%. If a customer needs to really pinch dollars, they can adjust it.

Sherry
Sherry
Reply to  AlexR

I agree with Alex R as I am one of those disabled shoppers who cant make it to the store myself. I use IC approx 2x a week, my orders are usually 50.00 to 70.00 including the delivery charge and I always tip the same amount each time which is 7.00 or 9.00 depending on the amount of items ordered. Is this considered being cheap?

Cathleen Kelly
Cathleen Kelly
Reply to  Sherry

As a shopper, I think you’re fine

Anonymous
Anonymous
Reply to  Riley

I agree, I gave the default 5% tip with my very first Order had excellent service everything is packaged so that nothing but crushed. The second time I ordered I gave a larger tip Based on the great service the first time and everything with Miss matched in the bags, just the thrown. I had bread under canned goods! I was sad that this lady got a good layout for a terrible job! There was no way for me to take it back. I’d like to see the quality of service before deciding what they get extra from me.

Anonymous
Anonymous
Reply to  Anonymous

not true, you can adjust your tip up to 3 days after.

Jodi
Jodi
Reply to  Anonymous

No you cannot. I tried today . Once you rate the order you cannot adjust the tip. I tried to increase the tip and Instacart would not let me. Sent instructions to click 3dots at top. No response. Shopper did not get what they diligently worked for.

Anonymous
Anonymous
Reply to  Anonymous

False. You have 24 hours.

Jessica Santiago
Jessica Santiago
Reply to  Anonymous

The shopper doesn’t always bag the groceries, it’s very possible the was the grocery store bagger that did that.

VALERIE N SERRANO
Reply to  Anonymous

Hi. I agree. I’ve given good tips only to have my groceries show up at someone else’s doorstep or to get 1 qt milk as a sub for a half-gallon. I guess the math was too hard. And other weird elementary types of errors in judgment, even w/my explicit instructions. There are 2 sides to the story. When they get it right, I’m happy to tip well.

Cx
Cx
Reply to  Anonymous

Do you have 24 hours to make alterations to your tip

Instacarter
Instacarter
Reply to  Riley

The reason is because we have been stiffed on several orders. I did a no tip one time, I know I did good because I delivered every item on the list and within an hour of receiving the order. After delivery I looked at my pay outs and it was a no tip. I made $5 and spent probably more than that on gas and mileage. Shoppers want to know what you are willing to pay before hand. your service will be good!

Carol
Carol
Reply to  Instacarter

I ordered instacart once so far and I figure if they’re risking their lives for my groceries, I should at least buy their groceries for the week, so I tipped $50. I think we should take the risk into account when we are tipping.

Anonymous
Anonymous
Reply to  Carol

Good point!

AlexR
AlexR
Reply to  Carol

Well, I guess some people are just moneybags ;-). If one regularly has that kind of extra spending power, tips can be a pretty good use of it. But who pays all the other employees extra to risk their lives getting to & from work? I think some risk is already implicit in the contract between corporation and employee, or independent contractor. If what they pay isn’t nearly enough to cover it, doesn’t that mean delivery companies are getting rich at the expense of under-compensated workers?

VALERIE N SERRANO
Reply to  Instacarter

I fully understand your frustration. However, at the same time, please don’t expect tips to make up for the low pay from IC which is wrong on their part.

Anonymous
Anonymous

Maybe it’s wrong on Instacart part but you know the fee structure so tip! If you’re too cheap to do that buy yourbown damn groceries

Lee
Lee
Reply to  Riley

Huh? What you said doesn’t even make sense. We dont accept orders that have little or no tip because some of the people do not give a tip after delivery. They say they will but dont. So why accept a order with little or no tip and waste our time driving shopping it and delivering it. When if you do not like the service you have 3 days to adjust the tip. So NO I will not take a chance of wasting 1 hour and half of my time (most orders take from start to finish) for $7.00 and a hope and prayer you tip. So we dont expect anything for looking at your order but we’re not shopping it with little or no tip. Let a newby that has no clue give it a go.

Sara
Sara
Reply to  Riley

No I NEVER take those orders anymore and the reason is because I have taken many no tip orders ….drove 15 miles to the store (we do t get paid for that), shop/wait in line/bag your order (we get paid between $1-$2 dollars to do this part), drive over 46 miles from the store to customers home (we get paid 60 cents per mile {as the crow flies not actual mileage driven!!}, had to carry several VERY heavy boxes up several flights of stairs and then drive the 46 miles back into my hometown (which we don’t get paid for!) and they never tipped!!! So NO, I NEVER take any batch that doesn’t leave a tip or a small tip.

Anonymous
Anonymous
Reply to  Sara

Agree

Nancy R
Nancy R
Reply to  Riley

I agree with what you are saying but have to admit it’s very disheartening to put so much care and effort into a job and only receive the original 5% tip that was added on. I spent 4 hours shopping not to mention the extra travel time made it a total of almost 5 hours. The order was all organic, dairy free and gluten free. I could have easily said items were not available when I could not find them but I searched and took pictures of all the options available. The total of the order was $357. The original tip was $12. I thought for sure she would have adjusted the tip after the fact but nothing. I actually came home and cried thinking how could someone be so cheap. Thankfully I am doing this job as something fun to do but to put that much effort into something to have someone do that made me very upset and also will make me think twice about picking an order like that again.

Jill
Jill
Reply to  Nancy R

Last week….

$189 order
Great, friendly communication
Unicorn (perfect order)
Delivered promptly
Five-car-garaged-home
$3 tip

Anonymous
Anonymous
Reply to  Jill

Wtf. People are a$$holes. I’m sorry.

Renee Brooks
Reply to  Nancy R

My story exactly! Worked so hard communicating, getting exactly what they want in the midst of Covid and Thanksgiving. So many items out of stock.
Chatted w the meat department to get the exact lb of roast. Delivered to a nice area of town and got a 4.86 tip!
I was also shopping for two other people at the same time. I was exhausted and cried while finally sitting down to my own dinner.
How do I quit this gig?

Anonymous
Anonymous
Reply to  Riley

you are a fucking moron to compare instacart to restaurant services

Anon
Anon
Reply to  Riley

To tip stands for “to insure prompt service”. That indicates “prior” regardless of what is a social norm now. While it may be customary in restaurants to tip after, it wasn’t always the case. You, the customer, have a duty to show up in good faith and share the risk with the person who is assuming all the risk by taking your order. As an independent contractor, unlike your server at a restaurant, I get to voluntarily choose if your tip matches my expectation for compensation for my time, wear and tear on my vehicle, risk while driving in traffic, and gas. Most of the time, it does not. A personal shopper is at minimum $125/hour if you were to hire a professional. This is a luxury service. Anymore, many upscale restaurants add an 18-20 % tip because people have to be reminded that it is expected, and the tip IS part of, not on top of what is considered pay. I won’t subject myself to the personality fluctuations of people who are not happy with their own lives but rather, appreciative people that understand that asking a stranger to run your errands for you means you, in good faith, are fronting some of the responsibility in this voluntary exchange. Nobody owes you their time, risk, gas, and effort. Nobody. And, your $3 tip for compensation for grunt work is an insult.

Annie
Annie
Reply to  Anon

Beautiful reply! Couldn’t have said it better.

Jodee
Jodee
Reply to  Annie

100% agree!!!!!’

Anonymous
Anonymous
Reply to  Riley

The shopper app does not default to $2.00 tip. There are orders that come through with no tip.

Kristin
Kristin
Reply to  Anonymous

I signed up for Instacart over the summer using a promotion with MasterCard. For some reason the app would not let me add a tip until after the delivery. I would then go in and tip. I had no idea that on your end it looked like I wasn’t going to tip. Now that my 2 month promotion has ended it defaults to a 15 percent tip that I can change prior to placing my order. I always tip 15-20 percent depending on what I’ve ordered (I have used Shipt for years). My friends and family try to tell me I tip too much and I try to explain to them that about your wear and tear and gas costs. They think you all make more from Instacart (or Shipt) then I think. I wish that the companies would be more honest about what they are paying you.

Chris
Chris
Reply to  Riley

I will tell you why. 99 percent of customers who offer no tip at time of order do not change it after job completion. Why would I take that risk?

Marion McDaniels
Marion McDaniels
Reply to  Riley

What sane person would accept that order? As the person taking their time, effort and investment in a vehicle to do your shopping for you without any promise of a tip? Because there are a LOT more people who don’t tip or don’t tip well enough versus those who do. You’re not worth the risk.

Julie Russell
Julie Russell
Reply to  Riley

You have to consider the fact that this is a cutthroat business where we are competing with hundreds of other shoppers often for the same order. So a lot of these orders that don’t already have a tip added to them will not have a tip added to them even after it’s completed. Most people don’t add tips at the end. The way we decide if we want to accept to orders is by the pre-tip. It’s very simple. You add in a reasonable and fair tip assuming the shopper is going to do an amazing job. I do not do jobs for less than 10 to 20% tips. My customers are always happy. I’ve never had a tip removed, ever! If for some reason you’re not happy with your shopper, you can lower the tip. But no one’s going to want to take the order if you don’t pre-tip. So often we spend hours staring at our phone just waiting for an order. We don’t get paid for that time. By the time we get an order, IT damn well better be worth it.

Anonymous
Anonymous
Reply to  Riley

Talk about entitled.

Abe
Abe
Reply to  Anonymous

How is that entitled? Slavery was outlawed long ago friend.

Andrew
Andrew
Reply to  Riley

You can literally go back in and change the tip after the fact, if they did a shitty job.
Quit being cheap, tip well, and then adjust accordingly if they do a bad job, rather than treating it as if they’ll do a shit-job from the get-go.

David
David
Reply to  Riley

Riley you are an asshole. This is not the same a restaurant order. Your shopper could do a great job and you now will tip less if the store doesn’t have the items you want. It’s not the shoppers fault. Instacart pays maybe 4-5 bucks for a full service order that might take the shopper over an hour to complete and it you only leave 2-3 bucks thats 8 bucks an hour no living can be made on that. You should tip at least 20-40% now that instacart doesn’t pay shoppers shit.

Anonymous
Anonymous
Reply to  David

You have 24 hours to adjust your tip. Why not give a 10% tip to start and adjust accordingly to service. Please keep in mind that stores other than Costco and Sam’s rarely have everything you ordered.

Cathleen Kelly
Cathleen Kelly
Reply to  Riley

I’ve yet to receive a cash tip. No tip always means no tip, so I no longer accept them. We don’t get paid, until after groceries are delivered. Your “why should you get paid to look at an app” is ridiculous

Wanderingmentality
Wanderingmentality
Reply to  Riley

I would suggest placing an average tip about for the service and if the service is bad lower it or raise it if it was good. You can think whatever you want about what is right or wrong but I guarantee you that people will not care about the items they pick if there is no tip showing. You will get worse service for no reason if you were going to tip anyway. And if you weren’t going to tip then you get what you get

Tj Jenkins
Tj Jenkins
Reply to  Riley

Just so you know I am an excellent shopper 5 stars and have been tools many times I’m the best shopper they ever had. Experienced shoppers don’t take no tip orders because they know from experience the tip never comes later. I would suggest leaving atleast a small tip and bump it up if it’s great service (I’ve had that happen many times) it must either way as long as they didn’t do anything malicious are you really not going to give someone anything for using their gas and vehicle to drive to the store for you, shop, stand in line, bag your groceries and drive to your house? Maybe they are inexperienced so it wasn’t perfect but it was good enough. I’ve only ever taken tips back with blatant disregard when someone added stuff to my order and stole it having me pay for it. That should be reported and by all means they got their tip in the stolen merchandise take it back.

Jaleba
Jaleba
Reply to  James Fitz

I’ve been using grocery delivery services for years b/c I no longer have a car, by choice. I’m older now and housebound due to the virus. I am extremely grateful for ALL grocery workers, no matter their jobs. Every one of them, whether by choice or requirement, faces a risk to their health that I have been able to avoid–because of them. For a long time I didn’t realize that the driver and the shopper were the same person, at least with Instacart. Once I discovered that, I increased my tips. Before the virus, I tipped $20 to $30 per delivery, depending on how large it was. Since March, my tips have been $30 to $40, mostly a flat $35, but I don’t think even that is enough during this period. My orders usually range from $75 to $125. I always expected my orders to be carried to my 2nd floor unit, but since the virus, it isn’t always. Also, b/c it’s rare now to get a full order with problems refilling stock, I order from 2 or 3 markets at a time in order to get all the ingredients I need for the dishes I’ve planned. I still have trouble figuring out if Instacart is passing on each tip to each shopper/driver as their website isn’t consistent. I have gone back to add to a tip and have been unable to do it. I have written to Instacart Customer Service asking for confirmation that each shopper/driver got his/her tip, but don’t always hear back. I would urge everyone who uses grocery delivery to tip as generously as you are able. Your life may be saved by someone making minimum wage–what is that worth to you?

Vanessa
Vanessa
Reply to  James Fitz

I don’t find fair to leave 15 or 20% tip when Instacart is already charging me for 17 items $11 delivery + $13.56 service fee = that’s $ 24.56 and I addition you are saying that I should tip 10% of my purchase that’s is $275 So in the end I will spent $50 extra total plus my $275 . Sorry but I thinks that’s too much when I already paying delivery and service fee !!! So no way for me to tip $20 or $30 !!

Anonymous
Anonymous
Reply to  Vanessa

Then get your own groceries simple as that

Anonymous
Anonymous
Reply to  Anonymous

get a better job, simple as that.

Carol F
Carol F
Reply to  Anonymous

If I don’t know my rewards number but can look up by phone number, how do I communicate that to the shopper? TIA

Anonymous
Anonymous
Reply to  Anonymous

P.O.S.

Anonymous
Anonymous
Reply to  Anonymous

????????

Anonymous
Anonymous
Reply to  Vanessa

Then risk your own life and get your own groceries! We do t get any of those fees as shoppers! Instacart keeps all that, we get paid mileage from the store to the customers house and that is it (if you don’t tip)!!! So we get normally $5 to drive to the store, shop, checkout, bag and deliver your items. Sorry not worth it and I would pick up your order!

Breone lamonte
Breone lamonte
Reply to  Vanessa

Please shop for yourself. If you cannot appreciate our time and health, do it yourself. Low tips receive the service they deserve. Enjoy.

Anonymous
Anonymous
Reply to  Vanessa

I have never like tipping based on the price of items as the work involved in purchasing a cheap item vs. an expensive one is the same. I have been tipping my Instacart delivery people very generously, sometimes a percentage, sometimes a flat amount, but I’ve considered switching to tipping per item with a minimum tip of $15. So, if I order 35 items, I might tip $35. Just an idea I’m floating. Would like feedback from shoppers on this with regard to what might be a reasonable per item amount (given a $15 minimum).

Ben
Ben
Reply to  Anonymous

My Average time per item is 177sec. So for a 30item order that’s over an hour of shopping time not including driving to store, bagging and delivering. I would say $1 per item would be reasonable for the time and effort involved in doing the work.

Scarlett
Scarlett
Reply to  Ben

Using this logic, on my order which was just delivered, I’d be paying a $152 dollar tip for just under $420 worth of groceries. I wish my time was that valuable. Good luck with that.

Scarlet
Scarlet
Reply to  Anonymous

I just ordered from IC and had my groceries delivered for the first time. It was necessary because we’re out of everything and I’m home without a vehicle. (DH works a 10+ hour day and hustles repairing vehicles & dirt bikes for cash, after so he has our one truck). I used to be a home shopper for a grocery store but my legs couldn’t take it – new varicose veins turned into chronic venous insufficiency in the 18 mos I worked there and feet stay too swollen for any shoe but too-big house shoes. I would prefer to shop for myself but it’s become painful. So I tried this. I chose Aldi as it’s less than the grocery store here and our WalMart is not a supercenter. My bill before shopping was $476 and change, which included a delivery fee ($3.99) that I read would be waived for my first order, an almost $30 “service fee” that I’d REALLY like to know is for what? and the 5% tip which was $21 and change. (Going in I thought that was a bit high.) My shopper communicated very well and even bantered a bit, which I appreciated. Most substitutions did end up being more than my original choice but I knew that when I approved them. I could’ve said no. And this store charges for bags but my shopper checked with me first, asking if using boxes was ok or if I wanted bags. (I said I’d rather not spend more if she could do boxes, but I left it up to her – she only used 5 bags so good deal.) I also came across this article before she got here. I wanted to see if the 5% was good enough. (I’d hate to be labeled a lousy tipper my first order.) I ended up giving an extra $15 after seeing the shoppers’ povs, but more because my shopper had 3 car seats for her 3 toddlers (bless her heart!) I wish I could’ve given more but this is wiping me out, and I’m still miffed over that mysterious service fee. I don’t think I’ll do this much unless I don’t have another choice, simply because the money I spent on top of my food was around $75, and while I don’t begrudge the tip, I simply can’t afford this. God bless those who can.

Kelly
Kelly
Reply to  Scarlet

15-20% is fair for these guys. I’m a customer, by the way. They work their arses off.

Anonymous
Anonymous
Reply to  Scarlet

A $15 tip on over $400 order? I would block you so I never took your order again.

Wanderingmentality
Wanderingmentality
Reply to  Scarlet

Don’t let anyone fool you. Just because the amount of the items is high does not mean that the effort was. It all depends on what you are ordering, how far they are from your home(because of the return trip to the store is not paid for) and how many bags you have. A 21 dollar tip is reasonable for basic groceries especially if you added the 15 after. I have been doing these deliveries for over a year and would not consider that a bad tip.

Wanderingmentality
Wanderingmentality
Reply to  Anonymous

I have been doing IC for a year. $15 minimum is very generous. I don’t agree with the tipping based on the price of the items either. If you think about it an order with 4 ink cartridges could come up to $200 plus and the effort to pick the item and deliver is minimal. An order with 5 cases of water, dog food and ice cream up 3 floors could come out to $75 and deserves a much higher tip for the effort involved but would be much less if it was percentage based. I appreciate your consideration for your shopper’s

Anonymous
Anonymous
Reply to  Vanessa

Dear Vanessa,
You need to do your own shopping, as you are either too unappreciative or cannot afford the luxury service of grocery delivery.

Signed,
An Instacart Shopper

Pjay
Pjay
Reply to  Vanessa

So because the service you use to order your items charges you, you think someone should not only work for free to shop for your order, but use their own gas money and car maintenance costs to deliver it to you. Entitled much?

Anonymous
Anonymous
Reply to  Vanessa

Then how about you go get your own groceries

Anonymous
Anonymous
Reply to  Vanessa

Grocery delivery is a luxury that you apparently cannot afford

Marsha
Marsha
Reply to  Vanessa

Grocery delivery is a luxury that you apparently cannot afford

mark g
mark g
Reply to  Vanessa

vanessa, if you cannot afford to tip right for hard work, then it sounds like you need to take your own lazy ass out and get your own groceries and not be cheap! people work hard and spend their time and gas to deliver to YOU. if you cannot afford 15% minimum tip, then im sorry sweetie, but you cannot afford a luxury service

Jodi
Jodi
Reply to  mark g

Please do not be rude here.

Anonymous
Anonymous
Reply to  Vanessa

Shoppers don’t receive the fee you get charged for delivery, Instacart does. Stop being cheap.

Anon
Anon
Reply to  Vanessa

You’re using a luxury service. Grocery delivery isn’t pizza delivery.

Anonymous
Anonymous
Reply to  Vanessa

Instacart is a luxury service. If you can’t afford a tip then get off your couch and get your own groceries yourself.

Stacie Leann Gregory
Stacie Leann Gregory
Reply to  Vanessa

Then go buy your own groceries and you won’t have any extra fees. Jesus you sound very selfish and entitled. Obviously you know it’s rough drudge work that no one wants to do otherwise you would have never turned to instacart. But you want shoppers to do it for you for next to nothing? Seriously? You do understand that whatever instacart charges you extra the shopper only gets a small percentage of that right? They put the wear and tear on their vehicles, burn their gas, hurt their hands back and feet carrying your $275 worth of groceries. Fighting long lines and no doubt you are probably one of those people that orders ten cases of forty count waters and lives on a third floor apartment right? Get over yourself! I hope you are no where near where I am…

Lesa Militello
Lesa Militello
Reply to  Vanessa

We, shoppers get ripped off by I start just as bad as you do. We are the ones doing the work for you and assuring we bring you every item on you list. And if an item is not available spend extra time trying to find a suitable replacement for you. So yes you should us for the service we provide you cuz I can guarantee you instacart isn’t paying is squat.

Anonymous
Anonymous
Reply to  Vanessa

Then go to the store your self ????

Julie Russell
Julie Russell
Reply to  Vanessa

So let me put this in perspective for you. Instacart pays us $7 for those orders. I have explained this to so many customers while trying to persuade them to do personal shopping. Most people would be better off just hiring an instacart shopper on the side to do their shopping for them. And most people don’t realize the price gouging that goes on with instacart. They charge you a fee for the shopping, they charge you a fee for getting your food there quickly, they charge you a fee for heavy lifting, they also charge you extra for every single item that you purchase. We shoppers are aware of this but we didn’t make that rule. Out of all that extra s*** they charge you for we get a whopping $7. So if you have 60 items and it takes us an hour to shop for you and drop it off, we are heavily depending on a fat tip. This is why instacart is very quickly becoming a multi multi-million dollar company.

Anonymous
Anonymous
Reply to  Vanessa

Consider buying a subscription to their Express Delivery, which makes deliveries free (over $35). Cost is $99 a year. If you use it frequently it makes sense — like Amazon prime.

It is expensive — but you need to think of it as a service you are buying (cost of groceries is irrelevant). If you hired someone weekly to go drive to Costco, shop for you, and bring those things to your front door, how much would you pay them? Even my teenaged kids wouldn’t consider doing this for less than $20.

Shoppers r Hungry too!
Shoppers r Hungry too!
Reply to  Vanessa

Vanessa think of it like this, If you hired a nanny/personal assistance to shop you would give her gas money and food money, plus pay her $25 or more an hour that would cost you about $150 or more. You basically are hiring us for couple of hours and we buy our own gas and food so tipping $50 bucks to a Instacart worker is more then fair! I think you should hire a personal assistance or nanny this will cost you lots more and then you will understand economics.

Weaseline
Weaseline
Reply to  Vanessa

As I shopper I have to say I agree with this. The base pay is typically sufficient and I never pay attention to the tips. I factor the order pay against the mileage and the amount/type of items and decide if it’s worth my time. HOWEVER, based on what I’m reading a lot of people seem to live in more rural areas. I think 15 miles is probably the furthest I’ve ever had to drive for an order. Now that I know better I try keep my orders in a 5 mile radius. However, I live in a busy city with a high volume of orders which isn’t the norm. As some previously mentioned, this is a luxury service (similar private shoppers charge $100/hr **don’t quote me). If it were a high end restaurant a person wouldn’t NOT tip accordingly because the food is expensive. Just something to consider.

Wanderingmentality
Wanderingmentality
Reply to  Vanessa

The service provided by instacart is a premium service for people that want the convenience. If you don’t want to pay extra do the curbside pickup that most places offer for free or get it delivered by the store instead. Why would you expect an expedited service without paying the price? You just think people are out here just wanting to pick up your groceries? It’s a job and in America it is common practice to tip for these types of services that is being provided it doesn’t matter why you think it’s right or wrong it’s the way it is. You can stop tipping when they get paid more and Idc if you want to say the company should be paying more because I agree it’s just not like that at the moment. And to be fair I don’t believe most people are asking for 15-20% 5 bucks would be good for most orders…

Anita
Anita
Reply to  James Fitz

Hi i have been ordering from instacart for a few times now and i was just wondering when i place my order and it says what do you want to tip i always give above the 5% do i give the shopper what i put in when they deliver my groceries or do they get paid at the checkout. Thank you.

Justin
Justin
Reply to  Anita

The shopper gets paid the tip through the app

Fran F.
Fran F.
Reply to  James Fitz

Are tips the only compensation you get for your work, or do you also get paid by the store or by Instacart?

Wanderingmentality
Wanderingmentality
Reply to  Fran F.

Instacart pays a minimum of $7 per order and pays mileage from the store to you home 0.30-0.55 a mile.(sounds good but if you drive 20 miles out you have to drive 20 miles back without being paid milage or time. And average order for 15-20 items pays $7-9 plus tip. Depending on how far it is it could be done in 20mins to an hour. So for the delivery that is 1 mile away it could be done in about 20-30 mins and would be paid about $7. The same delivery that is 15 miles away would take closer to an hour due to the return trip and would pay about $9. After gas that order would be about $3-$5 dollars for an hour of work. Hope this helps. I’ve been delivering for just over a year.

Tj Jenkins
Tj Jenkins
Reply to  James Fitz

I’m DC it is very rare to see a decent tip, most people tip less then $5 with many tipping $1 or no tip. Sometimes the store is more then 20
Miles from the drop off and there is always traffic going toward DC so it’s will sometimes take atleast 45 minutes to get to the house. I don’t get it you don’t know me and I am doing you a favor for very little pay but your not willing to pay for my time, it’s not even worth the gas to take these orders and there are very few good tippers in northern Virginia. I tip atleast 20% when I order and my minimum is $20 so it baffles me that these people are basically saying my time is worthless. Is this the same everywhereOr just DC AREA?

Riley
Riley

In a restaurant, the customer decides the tip amount based on the service they received AFTER they’ve received it, not before. As a regular Instacart customer I use the same logic. I remove the tip when placing the order and adjust after receiving my groceries based on the service.
You’re telling me that you don’t consider accepting batches that have little (the app defaults to $2) or no tip. Why? The only service that you’ve provided up to that point is looking at your app. You should get paid for this? I would ask you to consider that….

Pjay
Pjay
Reply to  Riley

Your logic doesn’t work because one doesn’t get paid for looking at the app. I personally would not take a job without the tip, because in doing so you are agreeing to work for free. Not only is there no guarantee a customer is going to add a tip after the order is delivered, It is also not likely.

Julie Russell
Julie Russell
Reply to  Pjay

This is exactly what I wish these customers would understand. Until they do the job, I just don’t think they understand that at all. They think all we’re doing is picking what we want to accept out of an app and it’s just easy peasy. They don’t see the hundreds of miles we put on our car how competitive it is, how much time we waste staring at the app, etc. The hours of time we spend standing in the grocery lines.

Anonymous
Anonymous

15-20%? So on my $250 order you want me to tip $50?!

Christina Zehner
Christina Zehner
Reply to  Anonymous

No, we want you to do your own shopping if being gracious to the person shopping for, bagging and lugging hundreds of pounds of food to your house is too much to ask. $250 is a LOT of groceries. We get about a $10 base pay per job, so without a tip, you’re asking your shopper to use their own car and approximately 2 hours of their time to do your errands for $5 an hour?? Tip or do it yourself, just like a restaurant.

Anonymous
Anonymous

There is a fee charged for delivery.
That is a lot. Tipping is a gratuity. It is ONLY given, at my discretion, for exceptional service. At a restaurant when the server asks, “do you want any change back from this” if it is 14 cents or 14 dollars in change, they get no tip from me and I am an extremely generous tipper. A tip is a gift, NOT a requirement. The bill is a requirement, NOT a gift.

RC
RC
Reply to  Anonymous

I wouldn’t return to a restaurant that I stiffed for such an idiotic reason…..unless you like taste of saliva

Kat59
Reply to  Anonymous

You just sound like a horrible cheapskate and person. THIS is a job for them, they are not your BFF or a family member, they do this to make money. Do you work…do you get paid for that work? That delivery charge is not just for them it also goes to the company they work for and the small amt. they probably get is no where near enough to pay for their time, gas money and effort. If you work I hope your boss says “well we docked you for every hour you didn’t give us exceptional service, just doing your job isn’t enough”. If you don’t want to be a fair and decent person and tip accordingly then get your lazy a$$ out there and do your own shopping. Oh and stay out of any full service restaurant too…you sound like a nightmare there also.

Anonymous
Anonymous
Reply to  Kat59

how about you get a real job. Then you can realize that workers do lose hours or get decreased wages if they are bad at their job. Your job is essentially to be a pair of hands. Zero skill, zero intelligence. You applied for this job KNOWING that it would be a gratuity, not a guarantee and you bitch and piss and moan because people don’t pay what YOU want them to? Choke on your own poverty, nightmare goon

Kindness is a virtue
Kindness is a virtue
Reply to  Anonymous

I’m a customer and I ALWAYS tip GENEROUSLY for the very reason these shoppers have mentioned. I use this service because I am caring for an elderly mother and sick husband, and so appreciative to have a service like this available that the VERY LEAST I can do is recognize the person who helped me with a decent tip for their service. I am astounded at the insensitivity of some to not understand this is a SERVICE and like any other service, payment is expected.

Ben
Ben
Reply to  Anonymous

That’s true but it’s also up to a shoppers discretion whether or not to give you service. And no one is going to work for less than minimum wage AND pay expenses out of pocket. So don’t expect to get service if you put 0 tip. If you’re service is absolutely terrible adjust the tip after and give a reason why so the shopper can learn and improve.

Anon
Anon
Reply to  Anonymous

And you’re a customer a shopper would identify as tip baiting, and if proven, have you banned from shopping again, or have you blocked from their individual app so that you don’t show up again, until the next poor sucker figures your ultra entitled stingy attitude out.

Jodi
Jodi
Reply to  Anonymous

I have been in the restaurant business over 15 years. You are 100% accurate in your assessment of a gratuity. Though it is customary protocol, it is a gift to show appreciation. Do I want my change back? How very rude and inappropriate to ask. In my place that is a termination request.

Anonymous
Anonymous
Reply to  Jodi

No one. I repeat NO ONE, who has worked in the restaurant business for 15 minutes, let alone 15 years (as you claim) would ever say what you just said. Sorry Jodi, I don’t buy what you’re selling.

NotipNoshop
NotipNoshop
Reply to  Anonymous

Wow. What a bunch of lazy, cheap, twats.

Anonymous
Anonymous
Reply to  Anonymous

You’re a real fucking asshole. You should have to work for tips for the rest of your life.

Anonymous
Anonymous
Reply to  Anonymous

I don’t think you’re looking at this the right way. It may say “tip,” but in reality you are hiring someone to shop for you. if you were hiring someone to go to the store and shop for you, what would you pay them? I don’t want to spend the time to Costco, so I hire someone via Instacart to do this service for me. Happy to pay them $25-40 to do that.

Lee Findley
Lee Findley
Reply to  Anonymous

You certainly are fulfilling the stereotype of women being lousy tippers and entitled harpies.

Patient teacher
Patient teacher

Wow. The pandemic is certainly bringing out the best and worst in people….I’ll just say thanks to our grocery heroes and wish you all the best. Also sending love to the ones writing angry comments.

Anonymous
Anonymous

thank you always nice to hear

Shaun
Shaun

I hear what both of you are saying. I’m a single mom. I need the hours I would spend shopping to parent and work so I can … buy groceries. I can’t tip $50 every week because the kids eat $250 in groceries. It’s too much. I was also service industry back in the day. I understand what it’s like to live on tips and tip as much as I can.

If anything this should be a call to everyone to fight for a fair minimum wage for EVERYONE. Service providers shouldn’t depend on tips to scrape together a living wage. You should be paid a fair wage and the cost of it should be wrapped into the businesses pricing model. Consumers should just pay for the service with tips being a compliment for outstanding not a wage. Don’t get mad at the wrong people; be angry with an industry that trims from your wages to make profits.

Anonymous
Anonymous
Reply to  Shaun

Restaurant servers here in Ohio only get ½ the minimum wage or $4.50 per hour by law. They work hard for their wages and that’s why I’ll leave 50% tip most of the time. With Instacart I’ll leave 20% on orders over $150 and more for orders under $150. Why? This is a 5 star service and they work hard for their money plus I truly appreciate people risking their lives to help feed my spouse and me so they can feed their families during this my first pandemic — I’m 75.

Kindness is a virtue
Kindness is a virtue
Reply to  Anonymous

SPOT ON, sir. I’m with you! There will always be people in the world that will take advantage of the system because they are lazy ingrates. They believe the world owes them everything when in truth, it OWES THEM NOTHING.

Anonymous
Anonymous
Reply to  Shaun

^Well said. Thank you.

Anonymous
Anonymous
Reply to  Shaun

Your shipper may be a single mom too. Do your own shopping if you can’t tip generously.

VAL
VAL
Reply to  Shaun

Shaun, I agree. I also think a lot of IC workers don’t realize that lots of people work as hard as they do and never see a tip if they work for a place like Home Depot or any of the thousands of places where hard work is expected for pay. If you’re not making a fair wage, quit your job but don’t expect customers to pay your salary over and above a normal tip IF the job is done well, which is not always the case, a fact that has been completely left out of this discussion. While IC people rant about low tips, IC customers aren’t doing the same here about strange or terrible experiences some of us have had. To expect a $50 tip b/c a mother spends a lot on groceries to feed her family is downright rude and ridiculous. Wake up to the real world, folks!

Beth Loves Chocolate
Beth Loves Chocolate

Unfortunately for me $250 of groceries is about 13 items and fits in a single bag. I must be getting too many expensive items 😉

I was just considering whether Instacart might be cheaper with the tips and delivery service because with Instacart I won’t impulse buy 10 identical $8 bars of chocolate. And that right there, my friend, is why Instacart *might* be a better deal.

Marissa Vaughan
Marissa Vaughan

Yes. I literally ordered 200$ worth of groceries for the first time & left a $15 tip when I placed the order. The shopper drove to the store, spent an hour shopping for me, messaging me, getting replacements, etc., drove to my apt, brought all of my groceries upstairs & left them neatly at my door for me. I researched whether or not my $15 tip was appropriate (because I didn’t really know) and quickly realized with all of the work they had to do, it wasn’t. I immediately changed my tip to $50. People are doing this because they have to, not because they want to. If I’m privileged enough to utilize this service, I need to tip appropriately.

Anonymous
Anonymous
Reply to  Anonymous

Attention Instacart Soppers
UNIONIZE FOR HIGHER WAGES

Don C.
Don C.
Reply to  Anonymous

Instacart SHOPPERS : UNION !

ALEX W RHODES
ALEX W RHODES
Reply to  Anonymous

Yes.

eleven
eleven
Reply to  Anonymous

Absolutely. 50 on 250 is what a waiter would expect. I don’t think these people are doing less work than a waiter, picking the stuff up, driving it however far, and dropping it off

You know how much you should tip. You just don’t want to. And now you’re looking for someone here to validate that that it’s ok not to want to tip so you don’t have to feel guilty about it

VAL
VAL
Reply to  eleven

Ask waiters/waitresses about how hard they work.

NYC350
NYC350
Reply to  Anonymous

Anonymous January 10, 2020 At 9:21 pm
“15-20%? So on my $250 order you want me to tip $50?!”
==
$250? it took my shopper 2 hours 30 minutes total.
ONE HOUR just to put $200 of groceries in the cart. That’s how long it takes my mom to do it too.
20 minutes WAIT in line
10 MILES to my house. In these times I am happy to pay 20%.

Thomas Grambor
Thomas Grambor
Reply to  Anonymous

Um let’s see.. for one you don’t leave the house to shop, a person actually leaves there’s to get into there personal vehicle to drive x so many miles to grab a cart to shop your 250 bucks worth of food (at least a full cart) so is in that place for awhile shopping then has to wait in line to bag your 250 bucks of food then has to load there vehicle with your 250 bucks of food then has to drive x amount of miles to your house and has to unload at your front door or elsewhere the customer prefers while (you ) the customer watches the driver carry with no help… So did I sum that up good… So yes a tip close to 50 dollars on a 250 order should be right! Thanks

Kelli
Kelli
Reply to  Thomas Grambor

Thanks Thomas!

Nancy
Nancy
Reply to  Thomas Grambor

Thank you Thomas!!

B
B
Reply to  Anonymous

Yes. I often tip $70. Think about it–if you have any contractor or worker come to your house for any reason they usually charge at least that much just to look at your problem (HVAC, plumber, interior designer, etc., unless it’s to give a “free estimate” for sales purposes.) The Instacart shopper is coming to your house, doing work, using and maintaining their car, their phone, and paying for insurance. They are considered independent contractors and are not entitled by law to the benefits given to employees. It’s a loophole that businesses use to save money.

Anonymous
Anonymous
Reply to  Anonymous

Sounds like you can’t afford a luxury service. You should probably stop being lazy and get your groceries yourself if you can’t afford a fair tip.

Nunya
Nunya
Reply to  Anonymous

Yes. Unless your lazy ass wants to go get it yourself or invent a Startrek Replicator. You’re paying for the convince you simpleton.

Ok Boomer
Ok Boomer

Holy entitlement! Taking a job at a company that expressly claims tips are optional and then complaining that it’s hard work and refusing to take work if you’re NOT pre-tipped? Just wow.

Jay
Jay
Reply to  Ok Boomer

What kind of moral monster expects this kind of service at rock bottom prices and doesn’t compensate the worker adequately. Yeah it would be nice if the company provided health care, vacation ,sick leave etc and a good wage — but in a tipped service only a moral monster stiffs the worker. I just ordered for the first time today and 5% was built in for a tip which seemed tiny to me. I didn’t know I could adjust but found I could when the evaluation form did and so I tripled the tip and next time I will do better than that. This is valuable work during a difficult time and compensation clearly is primarily by tip; no one should be using the service who doesn’t tip well.

Ronni
Ronni
Reply to  Ok Boomer

Most people don’t tip near that much, and any instacart shopper will see a tip above $10 as a really good tip, almost no matter the size of the order. most people don’t order $250 worth of groceries at once, so take that into consideration. I’d say the average over the past six months of orders has been closer to 50 dollars

Kat59
Reply to  Ok Boomer

“Ok Boomer” You don’t go out and eat at full service restaurants much do you? Or maybe you do and the servers all cringe when you walk in and get seated at one of their tables. Maybe you don’t get out much at all and live under a rock and don’t understand the concept of tipped employees making up a good part of their income that way. If you work do you consider your paycheck an entitlement? Why shouldn’t they feel the same way…..they are WORKING and have every right like anyone else doing a job to expect to be paid a decent wage. If you don’t want to pay it then do your own shopping.

Ummmm
Ummmm
Reply to  Ok Boomer

You are so right. People have an option to work at a place or not. When you decide to take any job you consider the hourly pay or salary, if there is any commission or tips, does the company help with any part of your insurance, match any money in a 401k etc. It sucks having to depend on others generosity to pay your bills but that’s technically what you sign up for when you take a job in which the majority of what you bring home is based on a tip. I’ve always been generous when tipping because lord knows I have been there and waited tables and prayed that I got good people in my section so I could pay my rent. It sucked, but I did chose it so I couldn’t really complain when a table I busted my butt for told me that I’m the best waitress they had ever had but they only left me $2. They didn’t have to leave anything. Of course more would have been nice and would have been customary based on their bill. We are paying the company that pays the shopper/driver for the service. We pay a delivery fee and a service fee if you order something they consider heavy there is an extra fee for that as well. I believe it was about $20 at least in the delivery fee and the rest that Instacart alone charged. In the past what four months I’ve placed 10-15 orders maybe. I add more than what Instacart automatically recommends every time. I can tell you I have had one only one lady who deserved that and more (and yes I changed the tip as soon as she left and wrote to customer service about how happy I was with her tremendous service). Every single other person didn’t read the notes I wrote under each item about substitutions so they wouldn’t need to text me and waste their time if the specific thing I requested wasn’t in stock. That takes a lot of my time in order to save them time, but it’s my order I chose to use the service so I need to do my part. In all those deliveries there were multiple items that were just plain incorrect (for example I ordered Golden Grahams no substitution I got coco puffs I’ve never in my life ever even eaten those and they certainly wouldn’t be anywhere close to a similar item for substitution for what I ordered I could tell you more but this is the best example because it happened the same way with other items) I would get the incorrect amount or size not because the store was out of the item it was just the error of the shopper. I had one shopper get offended because I texted “Umm what did you replace it with?” Apparently to her Umm was disrespectful I was rude and needed to learn how to talk to people and I could just cancel my order if I had this kind of attitude. I tried explaining that I text how I talk (obviously) that I meant no disrespect I had no idea that umm was such an issue. She told me I could cancel my order or pay more to have it delivered l told her to cancel it I was certainly not going to pay extra for someone to treat me so rudely. This girl put the order in as she was “out for delivery” so she could charge my debit card she gave herself a tip and took the groceries home with her. The groceries that I had ordered four days before because that’s how backed up they were. So from my experience no matter how much tip I start with I can tell you it certainly doesn’t earn me any better service! I would have stopped using them but there isn’t an alternative in the sticks where I live if you need your groceries delivered. I say need because when you have to stay home to care for a loved one with dementia who can not be left alone for any amount of time it isn’t a luxury it’s a necessity. I order everything I need or want, I have to. Again though it’s about choices. I guess I don’t have to care for her. I could have abandoned her like the rest of the family did but I rearranged my life in order to do so. That’s why I put up with the crappy service and I still tip generously even when they are horrible except the one lady. I wish everyone got paid a fair wage but this isn’t a fairytale land (very obviously). If they did raise the minimum wage to $14-20 an hour we would all be paying a lot more for all our goods and services to make up for the extra money companies would have to pay the employees, that money has to come from somewhere they certainly aren’t going to take it out of their profits and the government can’t afford to subsidize it. What is that going to do to single moms or low income families. How many more people/families would require government assistance if they were having to pay more for their groceries, gas, and other necessities? I don’t know what the answer is, I wish I did, but saying someone shouldn’t use a service they pay money for because they don’t believe they should tip 15-20% (and they aren’t saying they don’t tip at all just not that much) is ludicrous. The complaint should be with the company signing your paycheck band together as employees, demand more, demand there be a minimum tip based on the total of the bill, or understand you have a choice wether or not you want to work there. Even if you don’t choose to take someone’s order who hasn’t tipped what you feel is enough, someone is going to. They are going to get the service that they paid for Instacart will be sure of that. They certainly aren’t going to call the customer and say “no one wants your order because you’re not tipping enough, sorry you need to go get your own groceries”. Do you know how quickly they would lose business then possibly be out of business and the Instacart employee out of a job. Then you’ll be wishing for the days when you could turn down a delivery.

Ben
Ben
Reply to  Ok Boomer

Go do the job and then react. I’d love to see how many orders you ignore when you realize you’re getting paid $5/hr and paying gas and maintenance out of that.

Nunya
Nunya
Reply to  Ok Boomer

Yes. Unless your lazy ass wants to go get it yourself or invent a Startrek Replicator. Simpleton.

Amanda
Amanda

It’s not entitlement, it’s the way they make a living. If anything I’d say the person ordering $250 worth of groceries and not paying someone for their time to do you a favor is entitlement. I have 4 kids 5 and under and this has been the best thing for me. I tip based on the amount I order. But now seeing it from the other POV I will make sure to up the tip when it’s only a few items that I’m needing quickly. They are saving me time, patience, and money (impulse shopping). Thank you insta shoppers!!
Side note: if you don’t want to tip well, you’re not going to get good people to do this and you’ll end up with people who don’t care about the quality and effort they’re spending your money on

Billy gooooat
Billy gooooat

Sounds like entitlement to me
It’s not a favor. It’s receiving the service that was paid for. Tips are for exceptional service, not for doing your job.

Anonymous
Anonymous
Reply to  Billy gooooat

Than don’t get it. Because I’m not taking an order that don’t tip.

Jay
Jay
Reply to  Billy gooooat

IN the US where many jobs are compensated by tip and those jobs rarely have benefits it is not for ‘exceptional service’ — it is for doing the job for which they are payed minimally otherwise. If you are not willing to tip well for service, don’t use tipped service.

Breone LeMonte
Breone LeMonte
Reply to  Jay

If shoppers do not get a tip they cannot maintain their car, keep it clean, ensure they can keep working. If you choose not to tip, your groceries are less safe. Some shoppers with low ratings are living in their cars.

Instacart pays $7 per order or sometimes more on large orders. Tip at least $13 or at least 10% to allow them $20 per hour. They handle your food; they know if you tipped. Be a cheapskate at your own peril.

Kat59
Reply to  Billy gooooat

You just sound like an awful person and cheapskate “Billy gooooat” You don’t go out and eat at full service restaurants much do you? Or maybe you do and the servers all cringe when you walk in and get seated at one of their tables. Maybe you don’t get out much at all and live under a rock and don’t understand the concept of tipped employees making up a good part of their income that way. If you work do you consider your paycheck an entitlement? Why shouldn’t they feel the same way, tips ARE part of their pay…..they are WORKING and have every right like anyone else doing a job to expect to be paid a decent wage. If you don’t want to pay it then do your own shopping.

Anon
Anon
Reply to  Billy gooooat

Doing your job, is when you’re actually hired at a job. As an independent contractor, not an employee of instacart, tips need to be presented first. There is no hourly wage. Your tip is the incentive to go out there and get it done as a priority. If you don’t, your batch sits there as a last resort. It’s really on you. If you’re finding no one really wants to take your order, it’s really because you’ve become entitled to other people’s labor as an expectation… and that’s not in the American psyche to respond positively to.

Joe schmoe
Joe schmoe

Wow. I’d be interested in seeing the actual pay scale. Are you paid a flat fee regardless of how much is ordered? Or does the size of the order increase payment? Are you paid less than minimum wage like wait staff that rely on tips for their actual income? I doubt it. The app clearly states tipping is optional. If your shoppers have a problem with this, then you should talk to your employer about raising their prices and increasing your wages. Do you put your tip on the table at a restaurant as soon as you sit down? No. Didn’t think so.

Rick
Rick
Reply to  Joe schmoe

Waitstaff in a restaurant do not have to use thousands of dollars of insured vehicle, phone & service and gasoline expenses, upfront out of their pocket to exclusively cater to you for an hour or more. Instacart SHOPPERS (not Instacart) bear these costs, before they bring us our food, while they spare us Covid risk of the store visits. We pay Instacart for access to a web platform and little of this fee goes to the shoppers. Either we can be ungrateful cheap pricks or we can appreciate what they do for us!

Kat59
Reply to  Rick

Joe Schmoe the app may say that tipping is optional but tips (fair tips) are also essential and expected just like going out to a full service restaurant. If you had any kind of social graces and etiquette you would know this. And as Rick said they have expenses they are paying out to be able to get your order to you. Why should they do this before they know what they will make on your order? This is a job for them just like yours is for you. Looks like your last name fits the bill …..Schmoe – “a foolish, boring, or stupid person; a jerk”

Anonymous
Anonymous
Reply to  Kat59

Not nice.

Ben
Ben
Reply to  Joe schmoe

Yes it is absolutely less than minimum wage without tips and often even with tips. And you have vehicle expenses that come out of that as well.

Mark J Sanders
Mark J Sanders

I guess I’m not really sure what some of the people that are complaining about having to tip beforehand what is the problem? Do any of you know what TIP stands for? It doesn’t mean “to ensure proper service” Otherwise why would you tip the wait staff person after your meal?
It dates back to the stagecoach days when customers would leave a little extra To the vendor of the stage coach depot, for the lodging and services they received, so that they would be in their favor the next time they pass through. “To Insure Permanence” T.I.P
So if you want someone to deliver your groceries and you want it done efficiently and you want it done correctly you, and would wish to insure that Service will continue for future orders as well as the current order you would do so by making sure upfront, That you’re contributing to their pay.
It is a small flat fee that the app pays the shopper. You’re getting a discount on the groceries, you’re not having to leave your house, AND you have somebody deliver them to your door. I think that’s worth 15 to 20% without all the exclamation claims.

Anonymous
Anonymous
Reply to  Mark J Sanders

I don’t know what discount you think people are getting on groceries by using Instacart. The service actually charges the same or MORE than in-store prices. Plus a delivery and service fee is paid for the service, so not sure what lala land you’re living in.
You etymology for the word TIP is a great example of misinformation propagation. Do your research if you’re going to defend an argument.

As for tipping, it’s a bonus, not a right. Why would I bribe a shopper into doing good work?

Anonymous
Anonymous
Reply to  Anonymous

Tipping is just good ettiquite for services received. Yes, there is a base pay, but when you look at getting $7 for driving 10 miles to the store, 20 miles to deliver and you are shopping for 50 or more items. Seven dollars isn’t much. The workers for Wal-Mart get $12 or more an hour just to bring the bags to the car. Just think about it as if this was your only income. We are out risking our health so you don’t have to get out. Don’t blame the shopper or driver if the store is out of your product. I keep in contact with my customers and try to find the replacements they want. When I accept a job I expect to get all of the pay I see. It’s a slap in the face to see the customer taking back some of the tip based on product availability. I always go above and beyond for my customers. Just remember to be thankful for these services.

Anonymous
Anonymous
Reply to  Anonymous

Thank you for this.

Anonymous
Anonymous
Reply to  Anonymous

Maybe because you want your groceries delivered to you properly. If we only got a base pay for all deliveries we wouldn’t even make minimum wage. Consider our time, gas, insurance. It adds up. Be a decent human being. Quit trying to get all you can for nothing. We are working so you can sit home.

Kat59
Reply to  Anonymous

Tips, fair tips, are essential and expected just like going out to a full service restaurant. If you had any kind of social graces and etiquette you would know this. They have expenses they are paying out to be able to get your order to you. They are spending their time, gas, and effort doing something for you so you can sit home safe. The delivery fee your paying is not much and I’m sure hardly any of it is actually going to them, not enough to make it worth them doing this job at all if that’s all they could expect to earn. I bet if you go to full service restaurants with that same attitude they all cringe when you walk in and no one wants you at any of their tables! You should do your own shopping cheapskate.

Ben
Ben
Reply to  Anonymous

It really shouldn’t be called a tip it should be a co-pay. Since the shopper is an “independent contractor” he decides what he will charge (or accept as pay). Instacart pays a portion of his fee and the customer pay the other portion. The tips are not a gratuity for service they are an essential part of the contractors income without which it would not be sustainable to provide the service. There may be a contractor willing to take a low paying job in the short term but they will not last long in business if that’s all they get and if you are not willing to pay for a service it will not be there when you really need it.

Monet
Monet
Reply to  Ben

THISSSSSSSSS!!!! 🙌🙌🙌

Dbird
Dbird
Reply to  Mark J Sanders

First experience with Insta cart tonight. Driver delivered my groceries to the wrong address. It was my neighbors house. I used this service because I hurt my neck and can’t carry groceries to my upstairs apartment. I gave specific instructions on how to find my place. She never responded when I told her I was behind the front house upstairs. I had to find another person to carry everything up my stairs. Should I remove the tip?

Ben
Ben
Reply to  Dbird

Yes, and explain why.

Meee
Meee

Who cares if they don’t tip ! …nobody will take their batch and they can get crap service and groceries mwahahah aaaaaaand nobody is entitled here, anyone who works in customer service likes ANd deserves a tip !!! ?? we know who the good people are and we’ll take your batch and give you EXCELLENT service ?

LotusB
LotusB

First experience with Instacart today (because of the virus and not wanting to do it myself). Great service and constant communication as to what was out and what options were available instead at Publix. I have to agree I don’t like tipping in advance, but upped the suggested 2 bucks to $5 and gave and extra $5 in cash for a small order since it was worth more than that to me not to have to go out in the hysteria this time around! Thanks instacart.

JB
JB

I’m new to Instacart and had my first delivery last week. I did not know I could adjust the tip, so I think I underpaid him what I felt he was worth to do this job for me. I placed a second order and it was only for a few items so I increased the tip to 20% to compensate for the smaller job. Only now I have added to the order and now the tip is huge! Is there a way to adjust it before they begin shopping? I don’t see a place to do so. Only when initially making/placing the order did I see a place to adjust the tip. I understand it can be adjusted AFTER the delivery too. But that’s kinda sucky for the person doing the job thinking they are going to get this HUGE tip to have it reduced!! Agh!! Damned if I do and damned if I don’t. *sigh Shopper begins my order in an hour.

Nancy C.
Nancy C.
Reply to  JB

You have added to the order and want to reduce the tip. How does that make any sense?

Janie
Janie

My first time using instacart. There was no delivery times available. So I am picking my groceries up at Publix on a picked time slot. I never saw a place on my order at check out to place a tip. Is this only for delivery? I have sent 2 emails out to instacart but no responses. Will the person that brings the groceries to the car Sunday be the shopper? Or Publix employee? I would like to tip the shopper but not sure how I will know who that is if I am picking up. Any answers on this before Sunday would be appreciated. Thanks.

Mary
Mary
Reply to  Janie

I just did my first pickup order from Publix using instacart.
I did not see anywhere to add a tip when placing the order and thought I could add a tip afterwards but having just completed the review and looked at the receipt there is no way to add a tip!

Mollie
Mollie
Reply to  Janie

I can’t figure out how to tip on a pickup order either besides handing cash to the person loading but I know that person is not the Instacart shopper. So who knows if it gets to them..I will always do pickup because I’m Too far out of the way for delivery

Cheryl

Instacart is a great service but it does cost more than $9.95 plus a $7.00 tip. Since they don’t take manufacturers coupons and don’t recognize loyalty membership discounts it’s like adding an additional $10-$15 to each order. Still it is a necessary service right now. I would be happy to reward the shopper with a good tip. Unfortunately they are so busy that I can’t get delivery 6 -7 days!

Rick
Rick

Waitstaff in a restaurant do not have to use thousands of dollars of insured vehicle, phone & service and gasoline expenses, upfront out of their pocket to exclusively cater to you for an hour or more. Instacart SHOPPERS (not Instacart) bear these costs, before they bring us our food, while they spare us Covid risk of the store visits. We pay Instacart for access to a web platform and little of this fee goes to the shoppers. Either we can be ungrateful cheap pricks or we can appreciate what they do for us!

Markus
Markus
Reply to  Rick

Just curious, but do you car insurance rates or phone rates increase because you are an instacart employee. Wouldn’t you have those expenses regardless? I totally get fuel and other wear and tear to your vehicle.

Nicole
Nicole
Reply to  Markus

Yes car insurance does increase. You have to purchase commercial insurance to be properly covered. I pay about $389 a month for this. That’s with a good driving record.

Anonymous
Anonymous
Reply to  Nicole

God bless you. That insurance is horrific.