Grubhub vs DoorDash, DoorDash vs Grubhub, which is better? There are a few different food delivery apps to choose from. How could you possibly know which one is the best to get food delivered locally?
The main difference between Grubhub and DoorDash is this: Grubhub is the cheaper option between the two, as you only have to pay a delivery fee imposed by the restaurant. You don’t have to pay any Grubhub fees. DoorDash, in comparison, charges a delivery fee on top of the service fee from the restaurant (if applicable).
If you wanted to see how else Grubhub and DoorDash differ, we will go over the top features in this Grubhub vs DoorDash comparison guide.
What is Grubhub?
Grubhub was founded in 2014 and helps you find and order food from wherever you are. Based in Chicago, the company has 19.9 million active users and 115,000 associated restaurants across 2,200 cities in the United States.
At a glance:
According to SiteJabber, Grubhub has a consumer rating of 1.19 stars from 2,611 reviews indicating that most consumers are generally dissatisfied with their purchases. Grubhub also ranks 90th among Food Delivery sites. The most common issues with Grubhub are around customer service, which is not as good as expected by some customers.
What is DoorDash?
DoorDash was founded in 2013 and is based out of San Francisco. It is an on-demand food delivery service. It is one of several technology companies that use logistics services to offer food delivery from restaurants on-demand.
DoorDash is currently available in over 850 cities across North America and is growing fast.
At a glance:
Doordash has a consumer rating of 1.14 stars from 274 reviews indicating that most consumers are generally dissatisfied with their purchases. Doordash also ranks 96th among Food Delivery sites. The most common issues with Doordash are around customer service, which is not as good as expected by some customers.
Grubhub vs DoorDash: Availability in Cities
You are aware of two of the best food delivery services, Grubhub and DoorDash. However, this battle might end early if one of these food delivery services does not service your area.
Grubhub is a behemoth in the food delivery market serving over 2,200 cities in North America and London.
DoorDash is inching closing with availability in 850 cities across North America.
Grubhub vs DoorDash: Restaurants
If a food delivery service doesn’t partner with your favorite local restaurant, it doesn’t do you much good.
When comparing these two food delivery services, we took into account the restaurant availability.
Overall, most all your favorite local restaurants should be available with both services. Even though Grubhub is in more cities, it is still a tough call. We’ll call this one a draw.
Winner for Restaurant Choices: Tie
Grubhub vs DoorDash: Fees
It always leads back to the money. Who wants to overpay for food delivery? Probably not you.
To find out which company has the best deals and rates we have to dig in a bit deeper.
Grubhub Delivery Fees: Expect to pay a delivery fee of less than $7 when using Grubhub.
DoorDash Delivery Fees: Fees tend to be higher from $5-$8 but there are different promotions ongoing periodically like free delivery or free menu items. One thing that DoorDash offers is DashPass ($9.99/mo) which has free delivery on orders exceeding $15.
Overall, you’ll pay less when ordering food from Grubhub.
How does DoorDash compare to Uber Eats? Learn more at DoorDash vs Uber Eats.
Grubhub vs DoorDash: Usability
After using both apps and websites to deliver food multiple times, it’s hard to tell a difference. The order process for both DoorDash and Grubhub is simple, easy, and straight-forward.
Winner for Usability: Tie
Grubhub vs DoorDash: Customer Service
If you don’t think you will need to know about customer service for either Grubhub or DoorDash, think again.
Things can go wrong very easily.
Sometimes the restaurant will forget an order item or an item can be undercooked — you get the idea.
While this can be very frustrating to deal with, having a system in place to get refunded in very important.
When dealing with these two apps, both customer service teams for Grubhub and DoorDash are very helpful.
Grubhub Customer Service
If you are dealing with an error in your order for Grubhub, you can deal with issues all within the app.
Many people have voiced concerns with Grubhub’s customer service team, which is not as good as expected by some customers.
DoorDash Customer Service
When you are dealing with an error in your order for DoorDash, they make refunds painless and simple. You simply use the app to select what’s wrong with your order and you offer you DoorDash credit to compensate you. Having gone through this process, it was pretty satisfactory (I do wish I received my order of loaded fries though).
Having used DoorDash and Grubhub for several weeks I can honestly say you can’t go wrong using either service.
These two food delivery services are the titans of its industry.
However, one app has been my go-to when I’m ordering those delicious sliders from Cheesecake Factory.
It’s been helpful for my customer service issues, simple to use, and not as pricey with its fees due to discounts and coupons. While Grubhub is more widely available — I’ll continue to use DoorDash. Plus, if you wanted to use it too you can get 50% off your next meal by clicking here.
Want more grocery delivery reviews? Check out the following review articles:
What about you? In the food delivery service showdown of Grubhub vs DoorDash, who is your winner? Let us know in the comments below.
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